Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
cancel_vip [2019/02/24 10:54] – Updated the picture for where the pre-approved payments can be found dante557cancel_vip [2021/03/28 11:26] (current) – Edited overview. Added text for how to subscribe to VIP should a user land on this page that wants to continue payment. dante557
Line 1: Line 1:
-~~NOTOC~~ 
 ====== Cancel VIP ====== ====== Cancel VIP ======
  
 ===== Overview ===== ===== Overview =====
-Deepbot is a great program for your Twitch bot needs, allowing you to do quite a lot to help customise your stream to how you need it to be. Howeverthere may come a time that you will need to cancel your subscription to these services. The reason is probably one of the following.+Deepbot is a great program for your Twitch bot needs, allowing you to do quite a lot to help customise your stream to how you need it to be. As well as the base functionalityextra functionality is provided as part of the VIP subscription service (Features outlined on the following page - [[vip_features|Here]]). This comes at a total of $5 a month. 
 + 
 +Two options exist for this payment. Both methods involve PayPal.  
 +  - Manual Payment every month via the following page [[http://deepbot.tv/services|Services]] 
 +  - PayPal billing agreement/subscription for automatic renewal of your VIP services. 
 + 
 +There may come a time, however, that you will need to cancel your subscription to these services. The reason is probably one of the following.
  
   * You have changed your Twitch name   * You have changed your Twitch name
Line 11: Line 16:
   * You simply don't need the bot anymore   * You simply don't need the bot anymore
  
-As Deepbot itself costs $5/mo to keep access to the features outlined [[vip_features|Here]] it can be a financial burdenSadly, however, there is currently no easy way through the website to allow you to do this. This **MUST** be cancelled through PayPal itselfThe following guide will show you the steps you need to do to cancel this.+Should you wish to cancel, if you pay manually every month, you simply just don't make the payment for the next monthIf you set up a subscription, however, you will need to go directly through PayPal to cancel this(Desktop Website or Mobile App). 
 + 
 +While we cannot cancel any PayPal subscriptions for you, the following guide will show you the steps you need to do to cancel this.
  
 ---- ----
Line 22: Line 29:
  
 **2.** We need to find "Pre-approved Payments". **2.** We need to find "Pre-approved Payments".
-  * **A.** Click the 'Settings' icon at the top right of the page. +  * **1.** Click the 'Settings' icon at the top right of the page. 
-  * **B.** Under "Payments", click "Pre-approved Payments".+  * **2.** Under "Payments", click "Pre-approved Payments". 
 +  * **3.** Click "View" next to pre-approved payments
  
 {{:wiki:cancel_vip-2.png|}} {{:wiki:cancel_vip-2.png|}}
Line 29: Line 37:
 (You PayPal may look different, but should still be called "Pre-approved Payments") (You PayPal may look different, but should still be called "Pre-approved Payments")
  
 +----
 +**3.** On the pre-approved page you may not find what you're looking for and it may only display a few items. In this case you'll need to click "Manage Pre-Approved Payments" located on the left side of the page
 +
 +{{cancel_vip-4.png|}}
 ---- ----
  
-**3.** Use the filter to select the seller whose agreement you want to cancel and click Cancel.+**4.** Use the filter to select the seller whose agreement you want to cancel and click Cancel.
  
 {{:wiki:cancel_vip-3.jpg|}} {{:wiki:cancel_vip-3.jpg|}}
 ---- ----
  
-**4.** Click Cancel Profile to confirm your request.+**5.** Click Cancel Profile to confirm your request.