faq [DeepBot]

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====== Frequently Asked Questions ======


**__Table of Contents__**

  ***[[faq#Overview|Overview]]**
  ***[[faq#Common Solutions|Common Solutions]]**
  ***[[faq#Errors|Errors]]**
    * **[[faq#CefSharp.dll Error|CefSharp.dll Error]]**
    * **[[faq#Login Error|Login Error]]**
    * **[[faq#System.Core|System.Core Error]]**
    * **[[faq#System.File|System.Data Error]]**
  ***[[faq#General|General]]**
    * **[[faq#Bank Heist Mini-Game Not Working|Bank Heist Not Working]]**
    * **[[faq#Change Bot/Stream Name|Change Bot/Stream Name]]**
    * **[[faq#Donation Notification Issues|Donation Notification Issues]]**
    * **[[faq#Minimum System Requirements|Minimum System Requirements]]**
    * **[[faq#Run Deepbot on two or more computers|Run Deepbot on two or more computers]]**
    * **[[faq#Run Deepbot on other streams|Run Deepbot on other streams]]**
    * **[[faq#Multiple recurring payments for VIP|Multiple recurring payments for VIP]]**
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===== Overview =====

Frequently asked questions will go here. Use CTRL+F to search for keywords related to your issue.

The list of tutorials/guides can be found **[[guides_and_tutorials|here]]**.

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===== Common Solutions =====

  ***A.** Common errors can be fixed just by making sure you are running Deepbot as an admin. (Instead of double clicking to open up Deepbot, you right-click the program and select "Run as Administrator")
  ***B.** Try running DBUpdater.exe in your Deepbot folder. (The default location of your Deepbot folder is "C:\DeepBot - Twitch Streamer Assistant")
  ***C.** Navigate to your Deepbot folder, right-click the Deepbot application, and select "Properties". Navigate to the "Security" tab and make sure all users listed on the "Security" tab have "Full Control" permissions checked.
  ***D.** Try re-installing/repairing the following required software:
    ***1.** **[[http://www.microsoft.com/en-sg/download/details.aspx?id=30679|Visual C++ Redistributable for Visual Studio 2012 Update 4 (x86 and x64)]]**
    ***2.** **[[https://www.microsoft.com/en-us/download/details.aspx?id=40784|Visual C++ Redistributable Packages for Visual Studio 2013
(x86 and x64)]]**
    ***3.** **[[https://www.microsoft.com/en-gb/download/details.aspx?id=48145|Visual C++ Redistributable for Visual Studio 2015 (x86 and x64)]]**
    ***4.** **[[https://www.microsoft.com/en-us/download/details.aspx?id=53344|Microsoft .NET Framework 4.6.2]]**
      ***A.** If you need to remove .NET Framework completely, use this tool: **[[http://www.mediafire.com/file/qud6a1h4l2b6vgu/dotnetfx_cleanup_tool.zip|.NET Framework Cleanup Tool]]**

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===== Errors =====

**Note**: Some Errors will say "Oops! I have crashed. Saving crash log to errorlog.txt. Please send this to ExpertsOnline providing any additional information on the crash." To find this crash log, navigate to your Deepbot folder and look for the Logs folder. A file named "Errorlog.txt" should be in there. 

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=== CefSharp.dll Error ===

<color red>**Error:**</color> Crashed Could not load file or assembly 'CefSharp.dll' or one of its dependencies. The specified module could not be found.

<color blue>**Answer:**</color> Download/Install/Repair both x86 and x64 versions of Visual C++ Redistributable for Visual Studio:
  ***[[http://www.microsoft.com/en-sg/download/details.aspx?id=30679|Visual C++ Redistributable for Visual Studio 2012 Update 4]]**
  ***[[https://www.microsoft.com/en-us/download/details.aspx?id=40784|Visual C++ Redistributable Packages for Visual Studio 2013
]]**
  ***[[https://www.microsoft.com/en-gb/download/details.aspx?id=48145|Visual C++ Redistributable for Visual Studio 2015]]**

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=== Login Error ===

<color red>**Error:**</color> Login Error: Incorrect bot account for stream "YourStreamNameHere". Based on your beta license, you are only allowed to login with the Twitch bot account: "InsertCurrentBotNameHere".

<color blue>**Answer:**</color> Make sure you own the Twitch account for the bot name you are using. If you don't own the Twitch account (or the credentials for the Twitch account) of the bot name you chose, follow this guide on updating/changing your bot's name **[[changebotname|here]]**.

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=== System.Core ===

<color red>**Error:**</color> Crashed Could not load file or assembly 'System.Core, Version=2.0.5.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e, Retargetable=Yes' or one of its dependencies. The given assembly name or codebase was invalid. (Exception from HRESULT: 0x80131047)

<color blue>**Answer:**</color> Download/Install: **[[http://www.microsoft.com/en-us/download/details.aspx?id=3556|Microsoft .NET Framework 4 KB2468871]]**

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=== System.Data ===

<color red>**Error:**</color> Crashed file or assembly ' System.Data , Version = 4.0.0.0 , Culture = neutral, PublicKeyToken = b77a5c561934e089 " or one of its dependencies not found . The system can not find the file specified

<color blue>**Answer:**</color> Download/Install: **[[https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=27014|Microsoft .NET Framework 4 Reliability Update 1 (KB2533523)]]**

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===== General =====

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=== Bank Heist Mini-Game Not Working ===

<color red>**Question:**</color> Why isn't my bank heist mini-game working?

<color blue>**Answer:**</color> If you're using a custom config and it defaults to the original game config, then your VIP membership expired. If you have entered !bankheist in chat, but the game doesn't start, then you forgot to put how many points you want to wager. Example: !bankheist 100. If you entered the command correctly, you may have too many points or not enough points. (If you have over 1 billion points, you will not be able to play mini-games, request songs, etc.)


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=== Change Bot/Stream Name ===

<color red>**Question:**</color> How can I change my bot/stream name for Deepbot?

<color blue>**Answer:**</color> For bot name changes: Follow the guide contained within the following link **[[changebotname|here]]**.

For stream name changes: If you have changed your name using the Twitch Name Change service you can update your name on the following link [[http://deepbot.tv/twitchnamechange|Deepbot Stream Name Change]]

If you have created a brand new account, or if using the link above doesn't word please create a new ticket on the Deepbot website chat containing the following information.

 **Old Name:**

 **New Name:** 

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=== Donation Notification Issues ===

<color red>**Question:**</color> Why are my donation notifications not showing up on stream?

<color blue>**Answer:**</color> 
  ***A.** Make sure you are using the correct URL in the OBS CLR browser properties. The list of URLs can be found **[[widgets#obs_classic_setup|here]]**.
  ***B.** Verify that you enabled "On-Screen Notifications" and the "OBS CLR Browser" box are checked in "Donation Notifications Options" under the "Config" tab of Deepbot.
  ***C.** Refer to **[[paypal_ipn_utf-8|this]]** guide for setting up PayPal UTF-8 button encoding.

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=== Minimum System Requirements ===

<color red>**Question:**</color> What are the minimum system requirements?

<color blue>**Answer:**</color> This program will only run on Windows 7 or higher. Mac and Linux are currently not supported. At least 1GB of RAM is required.

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=== Running Deepbot on Two or More Computers ===

<color red>**Question:**</color> Can I run Deepbot on two or more computers?

<color blue>**Answer:**</color> You can't run Deepbot at the same time on two or more computers. (The reason for this is because of data conflicts, double command posting, etc..) However, you can configure Deepbot to run on one computer and be able to receive notifications/sounds/etc from another computer. A more detailed guide on how to accomplish this can be found **[[two_pc_setup|here]]**.

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=== Run Deepbot on Other Streams ===

<color red>**Question:**</color> Can I run Deepbot on other channels besides my own?

<color blue>**Answer:**</color> No. You will need to buy another Deepbot Beta License, since only one Deepbot Beta License can be issued per Twitch account. More information can be found **[[http://deepbot.tv/services|here]]**.

All the data that is contained within Deepbot can be used between multiple instances but cannot be accessed at the same time. For example, if you are sharing a user database between multiple streams, only one streamer at a time would be able to use this.

Please note: You can only run one instance of Deepbot at a time on a single computer. If you are planning on running multiple Deepbot instances on the same server these will need to be in their own seperate virtual machine.

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=== Multiple recurring payments for VIP ===

<color red>**Question:**</color> Why am I being double/triple charged for VIP?

<color blue>**Answer:**</color> Please note, **we do not have the ability** to charge your PayPal directly without your consent in the initial instance. This means that if you are seeing multiple payments it is likely that you have accidentally set up an additional subscription on PayPal. 

**Payments are made by PayPal following your setup instructions with no action taken from us after a subscription has been setup.** 

This could have happened, for example, if you have changed your stream name recently and setup a new subscription without cancelling the old one first.

To stop this, you would need to cancel the additional subscription(s) on PayPal. A guide on how this can be done on PayPal can be found here: http://wiki.deepbot.tv/cancel_vip



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