Frequently Asked Questions

Table of Contents

• Overview
• Common Solutions
• Errors
  • CefSharp.dll Error
  • Login Error
  • System.Core Error
  • System.Data Error
• General
  • Bank Heist Not Working
  • Change Bot/Stream Name
  • Donation Notification Issues
  • Minimum System Requirements
  • Run Deepbot on two or more computers
  • Run Deepbot on other streams

Frequently asked questions will go here. Use CTRL+F to search for keywords related to your issue.

The list of tutorials/guides can be found here.

• A. Common errors can be fixed just by making sure you are running Deepbot as an admin. (Instead of double clicking to open up Deepbot, you right-click the program and select “Run as Administrator”)
• B. Try running DBUpdater.exe in your Deepbot folder. (The default location of your Deepbot folder is “C:\DeepBot - Twitch Streamer Assistant”)
• C. Navigate to your Deepbot folder, right-click the Deepbot application, and select “Properties”. Navigate to the “Security” tab and make sure all users listed on the “Security” tab have “Full Control” permissions checked.
• D. Try re-installing/repairing the following required software:
  • 1. Visual C++ Redistributable for Visual Studio 2012 Update 4 (x86 and x64)
  • 2. Visual C++ Redistributable Packages for Visual Studio 2013 (x86 and x64)
  • 3. Microsoft .NET Framework 4.6.2
    • A. If you need to remove .NET Framework completely, use this tool: .NET Framework Cleanup Tool

Note: Some Errors will say “Oops! I have crashed. Saving crash log to errorlog.txt. Please send this to ExpertsOnline providing any additional information on the crash.” To find this crash log, navigate to your Deepbot folder and look for the Logs folder. A file named “Errorlog.txt” should be in there.

Error: Crashed Could not load file or assembly 'CefSharp.dll' or one of its dependencies. The specified module could not be found.

Answer: Download/Install/Repair both x86 and x64 versions of Visual C++ Redistributable for Visual Studio:

• Visual C++ Redistributable for Visual Studio 2012 Update 4
• Visual C++ Redistributable Packages for Visual Studio 2013

Error: Login Error: Incorrect bot account for stream “YourStreamNameHere”. Based on your beta license, you are only allowed to login with the Twitch bot account: “InsertCurrentBotNameHere”.

Answer: Make sure you own the Twitch account for the bot name you are using. If you don't own the Twitch account (or the credentials for the Twitch account) of the bot name you chose, follow this guide on updating/changing your bot's name here.

Error: Crashed Could not load file or assembly 'System.Core, Version=2.0.5.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e, Retargetable=Yes' or one of its dependencies. The given assembly name or codebase was invalid. (Exception from HRESULT: 0x80131047)

Answer: Download/Install: Microsoft .NET Framework 4 KB2468871

Error: Crashed file or assembly ' System.Data , Version = 4.0.0.0 , Culture = neutral, PublicKeyToken = b77a5c561934e089 “ or one of its dependencies not found . The system can not find the file specified

Answer: Download/Install: Microsoft .NET Framework 4 Reliability Update 1 (KB2533523)

Question: Why isn't my bank heist mini-game working?

Answer: If you're using a custom config and it defaults to the original game config, then your VIP membership expired. If you have entered !bankheist in chat, but the game doesn't start, then you forgot to put how many points you want to wager. Example: !bankheist 100. If you entered the command correctly, you may have too many points or not enough points. (If you have over 1 billion points, you will not be able to play mini-games, request songs, etc.)

Question: How can I change my bot/stream name for Deepbot?

Answer: For bot name changes, use this guide here. To change your stream name for Deepbot, make a thread here on the forums.

Question: Why are my donation notifications not showing up on stream?

Answer:

• A. Make sure you are using the correct URL in the OBS CLR browser properties. The list of URLs can be found here.
• B. Verify that you enabled “On-Screen Notifications” and the “OBS CLR Browser” box are checked in “Donation Notifications Options” under the “Config” tab of Deepbot.
• C. Refer to this guide for setting up PayPal UTF-8 button encoding.

Question: What are the minimum system requirements?

Answer: This program will only run on Windows 7 or higher. Mac and Linux are currently not supported. At least 1GB of RAM is required.

Question: Can I run Deepbot on two or more computers?

Answer: You can't run Deepbot at the same time on two or more computers. (The reason for this is because of data conflicts, double command posting, etc..) However, you can configure Deepbot to run on one computer and be able to receive notifications/sounds/etc from another computer. A more detailed guide on how to accomplish this can be found here.

Question: Can I run Deepbot on other channels besides my own?

Answer: No. You will need to buy another Deepbot Beta License, since only one Deepbot Beta License can be issued per Twitch account. More information can be found here.

Question: Why am I being double/triple charged for VIP?

Answer: Please note, we do not have the ability to charge your PayPal directly and recurring payments can only be made if you setup a subscription on PayPal. Payments are made by PayPal following your setup instructions with no action taken from us after a subscription has been setup. So if you are being charged automatically multiple times, it likely means that you have setup multiple VIP subscriptions to DeepBot. This could have happened for example when you changed your stream name and setup a new subscription without cancelling the old one.

To stop this, you would need to cancel the additional subscriptions on PayPal. A guide on how this can be done on PayPal can be found here: http://wiki.deepbot.tv/cancel_vip